In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
HOW IT WORKS
Shipping and Delivery
Please allow 3-5 working days for delivery. Please note that this is not guaranteed and some parcels can take slightly longer due to postal delays especially during busy periods such as Christmas.
International orders are normally shipped via Airmail. Some parcels can take slightly longer due to postal delays. Parcels may also be delayed by customs procedures as customs duty may need to be paid before your parcel can be delivered in some non-EU countries.
Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.
HOW IT WORKS
Our Return Policy
Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and must be returned within 28 days of despatch.
Please email us at to advise us of the return before sending.
82 Duke of York Square
We recommend that for all returns you use an insured registered mail service as returns not received by us cannot be credited to you.
If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact Us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.
ALL ABOUT INFORMATION SECURITY
Azulara is sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information about you that we receive on the Internet.
Any information passed through to Azulara is managed in accordance with the Data Protection Act 1998 and is passed through a secure connection on the internet using Secure Socket Layer technology at 128bit encryption (where browsers will allow). If a customer wishes for their information to be removed from our database, this should be requested in writing to firstname.lastname@example.org.
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
Use Of Your Information
We may use the personal information you provide for any of the following purposes: (1) to understand the use of our Site and make improvements; (2) to fulfil prizes; (3) to respond to specific requests from visitors; (4) to protect the security or integrity of our Site when necessary; (5) to send you notices and solicitations regarding Site and our businesses; and (6) in general to promote and market products to you. These solicitations may take the form of mailings or other couriers, telephone calls, e-mail solicitations and other methods of contact. If you do not want to receive these solicitations from us using your personally identifiable information, please notify us.
Disclosures Of Your Information
Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to this Site is retained by Azulara and we do not sell, transfer or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law.
A technology called "cookies" may be used to provide you with tailored information. A "cookie" is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect the operating system and browser that a visitor is using.